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How should an ACO handle an owner who cannot be reached for release of an impounded animal?

Adhere to hold period and local policy; attempt alternate contact methods; if no claim, proceed with adoption, transfer, or shelter care according to policy

When an owner cannot be reached, the ACO must follow the established hold period and local policy, and make reasonable efforts to contact the owner through alternate methods (such as using phone, mail, or microchip registry). If no claim is made within that holding window, the animal can be dispositioned according to policy through adoption, transfer to a rescue, or shelter care. This approach balances the owner’s right to reclaim the animal with the animal’s welfare and the agency’s legal duties. Releasing to a passerby, holding indefinitely, or selling the animal bypasses due process, may violate laws and ethics, and is not permitted.

Release the animal to a passerby who claims it

Hold the animal indefinitely without any claim or policy

Sell the animal to a third party for care

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